BRANDED PRODUCTS
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Specialty Room Products
At Atana Hotels, our branded products and services are thoughtfully crafted to reflect our commitment to providing exceptional guest experiences while honoring the rich traditions of Oman.
Each detail is designed to enhance comfort, convenience and authenticity, ensuring an unforgettable stay.
All room amenities are chosen with sustainability and environmental impact in mind.
Standard rooms include photo frames that highlight the destination's history. Text on the photo frames reflects the local accent. Handcrafted items such as clay pots, palm leaf products and rugs are used for decoration. The color scheme is inspired by the natural surroundings of the property.
Atana Hotels suites reflect the heritage and unique qualities of each destination, enhancing every aspect of our guest experience.
Experience Atana Hotel suites with unique handcrafts and spa amenities such as branded bathrobes, slippers and signature toiletries, Atana Hotels signature scent diffuser, a pillow menu with at least six options, a local snack basket, VIP amenities reflecting local traditions and high-speed Wi-Fi.
Suites with a kitchenette offer high-end cutlery and crockery, a microwave oven, a bread toaster and an espresso machine.
Additional services include a personal welcome note from a manager, daily evening turndown service, complimentary access to fitness facilities, complimentary shoeshine service seven days a week and personal wake-up calls.
In-room beverages and snacks will be selected according to each property's preference for premium alcoholic and non-alcoholic brands. These selections shall comply with the brand’s international or regional agreements and are subject to corporate approval.
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Guest Experiences Services
The duties of the receptionist include contacting guests before arrival to gather information, especially about their special needs, such as mobility issues or dietary requirements. They also coordinate pre-arrival service requests with other departments at the property. During the visit, they will inform managers of potential guest grievances and complaints to address and resolve the issues politely.
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They assist with planning and organizing the different activities and services in and around the Property. They may assist with transport arrangements and help with lost luggage. They will also perform cashier duties if necessary.
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Guest Arrival Experience
Guests enjoy an authentic Omani welcome with Luban and rose water scents, traditional henna for ladies, locally made halwa daos and Omani coffee, highlighting Omani hospitality.
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Guest Departure Experience
Guests receive luban bukhoor as a parting gift, taking the scent of Omani hospitality with them. They also get a photo from their arrival, either printed or by email, as a memento of their stay.
5
Guest Preference and Feedback
Atana Hotels uses a property management system (Wincloud PMS).
All guest preferences must be recorded on the guest profile within the PMS system to ensure consistent tracking across all Atana Hotels properties.
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Each property is responsible for checking guest profiles prior to arrival to ensure all guest preferences are addressed.
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Any additional guest comments and requests should be documented in the PMS system to facilitate smooth and efficient resolution.
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The duty manager must ensure that all traces are completed by the end of each day.