FINANCE

All Atana Hotels will only accept cash, credit or debit cards, while personal and traveler's cheques are not accepted. Other forms of payment are accepted at each property's discretion, according to their credit policy.  All Atana Hotels accept the following credit or debit cards: American Express, Diners Club, Mastercard and Visa. Other cards require prior approval from Atana Hotels group unless restricted by regulations.
Bill back facilities will be available to pre-approved local travel agents and corporate entities. 

Atana Hotels may require a non-refundable advance deposit, including tax, for certain reservations. These properties or periods will be specified. Some optional rate programs and promotions at Atana Hotels Group require advance payment.
Advance deposits can include the room rate and an estimate of other daily charges, including taxes. They can be set for the entire stay, up to 99 nights.

Where a property allows cash disbursements or payouts to hotel guests, there must always be sufficient cash funds or float available to meet guest needs. However, such disbursements can only be made in local currency and require the direct signature of the room guest.

Atana Hotels will offer currency exchange services in all properties, except in cases where a government agency is directly involved or where legal or practical restrictions imposed by the government prevent it. In all cases, properties will ensure that rates for their primary markets are updated daily and displayed at the front desk.

Properties must enable guests to check their bills during their stay and to check and agree on the final bill before departure.

Bills for conferences must be available at the end of the conference or within 24 hours.

All bills must show a breakdown of charged items including applicable taxes. The bill must be clear, specific and easy to understand. The finance department can issue replacement bills upon request. Bills are presented electronically for guest review and printed only on request.

Apply all charges, payments and adjustments to folios within 24 hours of receipt. All accounting activities must adhere to the latest edition of the Uniform System of Accounting for Hotels (USAH). This requirement applies to all corporate offices and owners-related reporting. 

Payments for the following accounts are due within 30 days of submission or as specified by the group director of finance, or according to related contracts and applicable regulations: All operating and management contract fees including licenses fees, incentive fees and all other profit-based fees, all reimbursement and systems costs, all centralized service fees, all kind of taxes and service charges.

Travel agency commission payments will be made in a timely manner, not exceeding 30 days.

Atana Hotels adheres to all required legal and statutory obligations, including national, local or municipal codes, national laws, legal instruments, reports, reviews or returns, archival or storage requirements, asset control and safeguarding, health, safety and environmental rules and regulations.

All national or local required tax returns or levies will be paid promptly.  

These include but are not limited to the following: Tax returns, VAT/sales taxes, municipality taxes, tourism taxes, service charges, excise taxes, withholding taxes, corporation/profits/income taxes, payroll taxes, social security fees and property taxes.