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Manual Contents
Talent Resources and Development
Associate Policies and Procedures
Learning and Development
Branded Products
Technology
Service Culture
Hotel Services
Check-in and Check-out
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Hotel Facilities
Guest Rooms
Food and Beverage
Marketing, Sales and Catering
Reservation and Booking Channels
Marketing Program
Sales Team and Processes
Revenue Management
Rates Management
Revenue and Sales Audits
Sales and Marketing Business Plan
Marketing Statistics
Meetings and Events
Advertising and Promotion
Finance
Fire and Life Safety
Security and Crisis Management
Leisure and Fitness Facilities
Atana Directives
Downloads
Contact Details
Security
Directives
Please follow the links below to get the mandate. You can download and print the files from there.
THE BASICS
Security Introduction
Communication
Threat Analysis
Security Responsibilities
STANDARD PROCEDURES
Theft
Disturbance and Invation of Privecy
Noice Disturbance
Assault
GDPR
Data Protection
PC and Internet Use
Visitors Registration
Keys Control
Lost & Found
Wake Up Calls
Guestroom Search
Opening Guestroom Safe Box
Stores Access Request
GatePass
Dealing with Fake IDs & Drugs
CCTV Operation
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